A checked customer reply

44 seconds · narration and speech captions · fictional or illustrative examples.

Narration transcript

A customer asks: can you clean our gutters this week, and how much? Let’s draft a useful reply.

In this fictional business, we need the property type, number of storeys and access details before quoting.

Give AI those facts. Ask for a friendly reply, under ninety words. Keep the price and booking date unconfirmed.

A useful draft asks for the missing details and explains the next step. It doesn’t need to make a promise.

Read it back before sending. Are the facts right? Has it invented a price or appointment? Does it sound like your business?

Try one fictional enquiry yourself. Supply the facts, draft the wording, then make the final check. Day Three gives you the full prompt and an example.

Video outline

A useful AI draft: Better customer replies. Fewer invented promises.

An enquiry arrives:
“Can you clean our gutters this week? How much?”

Fictional business example

1 / Supply approved facts: Give it facts you can stand behind.

Oak & Ladder needs:
• Property type
• Number of storeys
• Access details

Price and availability still need review.

Fictional facts — not a real quotation

2 / Ask for a draft: Keep the instructions tight.

“Draft a friendly reply under 90 words using only these facts. Ask for missing details. Do not invent a price, booking date or guarantee. List claims I should check. Do not send anything.”

Use fictional or anonymised practice information

3 / Review the wording: Here is an illustrative draft.

“Thanks for getting in touch. Could you share the property type, number of storeys and access details? We can then review a quote and check availability before confirming a date.”

Written example — not a recorded AI output

4 / Make the final check: You approve what gets sent.

Check against the source:
✓ No invented price
✓ No promised appointment
✓ Missing details requested
✓ Tone fits the business

Review the actual output — it may differ

Your next small task: Try one fictional enquiry.

Use approved facts.
Draft the wording.
Check every claim.

Free lessons, prompts and examples:
www.aiontoast.com/challenge

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